Gravatar for sarkis@arkesystems.com

Question by seinarsson, Feb 15, 2017 4:22 PM

Coveo for Sitecore, Coveo Search REST remote server error 408

I have a Sitecore version 8 that I'm trying to connect to a remote Coveo CES 7 server. I'm getting an error "The remote server returned an error: (408) Request Timeout.".

Most of the diagnostic page is green, except for the Coveo Search REST Endpoint()… https://www.screencast.com/t/jDb7udwv

If I go to my Sitecore's /coveo/rest page, I get the following message… https://www.screencast.com/t/RmrkTAWM

If I try to connect to Coveo's /rest/search, I get prompted to Authentication, but nothing I use seems to work… https://www.screencast.com/t/qVjSpAPnM2GC

What Authentication would it be looking for here? I tried the account user I setup on the Coveo remote server, but that isn't working…

Gravatar for jflheureux@coveo.com

Comment by Jean-François L'Heureux, Feb 15, 2017 4:29 PM

Have you checked the checkbox "This installation is for Sitecore" when installing the Coveo Search API? Is the allowImpersonate parameter set to true in your config.yml? Is the secret token matches between Coveo for Sitecore and the Coveo Search API?

Gravatar for sarkis@arkesystems.com

Comment by seinarsson, Feb 16, 2017 9:09 AM

1) I'm pretty sure I selected the "Sitecore" checkbox when I installed, is there a way to confirm? 2) yes, confirmed. 3) yes, confirmed.

Gravatar for sarkis@arkesystems.com

Comment by seinarsson, Feb 16, 2017 9:15 AM

Even when I'm on the Coveo server directly, going to the /rest/search is prompting me for Auth, but fails for the user I set when I installed Coveo. Is there a way to check or reset which user this is looking for?

1 Reply
Gravatar for sarkis@arkesystems.com

Answer by seinarsson, Feb 16, 2017 9:30 AM

Uninstalled and reinstalled the Search API, and it's working now. Guess I just fat fingered something.

Ask a question