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Question by cdejesusdev, Mar 30, 2017 2:49 PM

Coveo Analytics Token Setup Configuration

We have created a custom case creation page as the ootb component did not meet our needs, but we are having trouble logging its analytics events. From what we can see in the Network tab of the Chrome developer tools, the events result click events are at least being sent but they result in 400 errors. The response mentions a bad token. The one it’s currently using is the search token we set on the SearchInterface component, which works fine for queries, but apparently not for analytics events, save the InterfaceLoad event, which is all we are ever seeing in our Visit Browser.

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Answer by Dominic Berube, Mar 30, 2017 2:58 PM


Are you using Coveo for Sitecore 3.0 or 4.0. In 3.0 you need to use a special token provided by Coveo for the Usage Analytics. See this.

Best regards,


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