Gravatar for srinivasan.ganesan@accenture.com

Question by srinivasan.ganesan@accenture.com, Apr 20, 2017 8:45 AM

Rest End Point throws 503 error (Service is unavailable) while http://mirror:8080/rest/search works from the sitecore machine

We are trying to setup a new Index server and Mirror server. Coveo Diagnostic page throws error for Rest End Point 503 error. Following items are already verified

  • Certificates, Secret Key between CA & Index are all matching
  • SearchAPIURI is pointing to a Mirror Query server

while we access http://MirrorServer:8080/rest/search, it works

however, http://SitecoreServer/coveo/rest is not working (Service not available)

We don't see any error on Query server logs either. Is there any troubleshooting instructions to solve this issue?

Any further help, much appreciated.

Gravatar for slangevin@coveo.com

Comment by Simon, Apr 20, 2017 1:26 PM

Any additional details in the Sitecore logs? It would log in the log.[timestamp].txt file.

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