Gravatar for dsoriano@littelfuse.com

Question by Dean, Jun 7, 2017 12:35 PM

Click event not firing

Hi,

Hope someone has some suggestions regarding this issue I'm having.

We recently tested in CM and QA the click event tracking and those work fine, however, when we moved the same to our staging CD, for some reason none of the events are firing. I've compared all files and they match. And I'm not seeing any relevant script errors in the console either.

What could be the reason? Our staging CD is in the DMZ load balanced and its DB is pointed to a QA (preview) database.

Thanks

1 Reply
Gravatar for sbelzile@coveo.com

Answer by Sébastien Belzile, Jun 7, 2017 12:43 PM

  • When you say that they are not being fired, you mean that you do not see the web request being performed, right?
  • If so, is the `CoveoAnalytics` component being outputed on the page? (can you actually see it in the DOM?)
Gravatar for dsoriano@littelfuse.com

Comment by Dean, Jun 7, 2017 12:55 PM

Yes, i don't see the call being made when you click a CoveoResultLink. And yes, I can see the CoveoAnalytics in there.

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