Gravatar for ben.gilmore@xero.com

Question by Ben Gilmore, Nov 22, 2017 1:38 AM

Chatter permissions for guest users

Hi

We are implementing a Salesforce Lightning Community and cannot get chatter feed items to display in search results for guest users. Authenticated users can see chatter results without issue.

Is there are a list of what permissions we need to enable to get this working? We're going around in circles a bit following the documentation that we can find.

Thanks,

Ben

1 Reply
Gravatar for mlaporte@coveo.com

Answer by Martin Laporte, Nov 22, 2017 8:10 AM

You should first check what identity is used to perform queries for anonymous users. Looking at the HTTP request that is sent to https://platform.cloud.coveo.com/rest/search, grab the JWT token from the Authentication header and use a site such as jwt.io to decode it. This should give you the email address of the user for anonymous access. This email should map to a valid SF user of some kind.

Then, in the Coveo Admin (https://platform.cloud.coveo.com), go to the Content Browser, locate a Chatter item and double click on it. In the Permissions tab. This lists all users & groups having access to a particular document. For Salesforce this can be quite complex because they have a very very very (...) complex security model. But feel free to post a screenshot of this here so we can help you better.

Or, even better, feel free to open a support case, this way one of our support specialist will have a look directly.

Gravatar for ben.gilmore@xero.com

Comment by Ben Gilmore, Nov 22, 2017 8:59 PM

Thanks Martin, that gets us a bit closer (and taught me something I didn't know). The unauthenticated user doesn't appear in the list of allowed users in the source. I will raise a case to see what needs to happen next.

Ask a question