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Question by AlexShapo, Mar 26, 2018 1:43 PM

Where can I find logs for Javascript UI library (Coveo Cloud)

Hello,

Some of our users got error message from Coveo, but we can't reproduce.

Is it any logs in cloud platform? How can I get information about errors?

Thanks

1 Reply
Gravatar for olamothe@coveo.com

Answer by olamothe, Mar 26, 2018 2:51 PM

If you have the analytics component properly configured and logging in the cloud platform, the UI will log those kind of errors as a Custom Event.

They should be available, with the error message, unless it's an error related to invalid token or authentication for example (as we cannot log an event if we do not have the correct credentials to do so).

In that case, if the end users can click on the "More information" button, and send you the detailed error message, you should be able to get access to the complete error message returned by the API.

Gravatar for alex@yaplex.com

Comment by AlexShapo, Mar 26, 2018 3:16 PM

thanks @olamothe , where can I find that "Custom Events" I do have analytics, and I was looking into Reports section, but the only thing i found is "Analytics -> Visit browser", but there is not too much information there, just some guids with search id and user id...

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