What is coveosolutions:coveoattachtocase in Salesforce?
What does it do?
- what can be attached to a case?
- which type of user (agent, customer) can use it?
- what Salesforce feature does it leverage?
This is a component that can be used to attach knowledge article to a case.
If you index Knowledge Articles and you add <div class="CoveoAttachToCase"></div> to your result template. A button will appear on the result and you will be able to attach the knowledge article to the case. In order to do that, you have to be in a Salesforce Service Cloud Console. If you don't need this feature, you can just remove this component from the page.