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Question by Lautaro Bonetto, Sep 26, 2014 10:05 AM

How do I can index special characters from a Sitecore field?

Morning,

I have a Coveo Index server indexing a Sitecore 6.6 project. This Sitecore website has product items with special characters on the title of them. I'm trying to index this titles on the right way, but I can't. Please, could someone help me with this? Is there some configurations that I'm missing?

Examples:

  • Sitecore title value: ItemA 1™ BigOne
  • Coveo value for this field: ItemA 1â„¢ BigOne

Thanks, Lautaro

1 Reply
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Answer by Vincent Séguin, Sep 26, 2014 3:54 PM

Hi Lautaro,

It's a kinda weird behavior. If you go in Sitecore and take a look at what is the Raw Value of the title, what do you see? It seems like the encoding is not the same…

To fix it, you could use a Post-Conversion script to encode the titles correctly. See here : http://onlinehelp.coveo.com/en/ces/7.0/administrator/addingapostconversion_script.htm

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Comment by Lautaro Bonetto, Sep 26, 2014 4:58 PM

Yep. This is weird, because the raw value has this text "Mobil 1™". Looks like the special characters are still there too. I'm going to take a look at the post-conversion script.

Thanks

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Comment by Vincent Séguin, Sep 26, 2014 4:59 PM

If you need help for the script, let me know!

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