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Question by aokour, Oct 31, 2014 6:25 AM

Index is cleared after rebuilding from Sitecore

Every time i rebuild the index from inside Sitecore, i can see that index is being built in CES administrative tool, then after 10 seconds it get cleared.

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I have installed these versions:

Coveo for Sitecore 72 3.0 (784)

Coveo Enterprise Search 7.0 x64 (7104) for Sitecore

2 Replies
Gravatar for slangevin@coveo.com

Answer by Simon, Nov 10, 2014 5:44 PM

This issue has been investigated by Coveo support and it seems to be caused by a time mismatch between the Coveo and Sitecore servers. A different timezone is not a problem but if the time on one of the two servers is changed manually, this issue will appear.

It will be fully supported in December 2014.

Gravatar for vseguin@coveo.com

Answer by Vincent Séguin, Oct 31, 2014 7:32 AM

Hello,

It means something goes wrong on the Sitecore side. Can you take a look at your Sitecore logs (starting with log*.)? They must be full of errors.

Gravatar for ahmedokour86@gmail.com

Comment by aokour, Oct 31, 2014 8:31 AM

No errors there, Here are a screen shots while indexing, and after indexing is done

While Indexing: http://i.imgur.com/7sMhC9b.jpg

After Indexing http://i.imgur.com/vWii9P3.jpg

Gravatar for vseguin@coveo.com

Comment by Vincent Séguin, Oct 31, 2014 8:32 AM

I suggest you open a support ticket for this, it will be hard to troubleshoot here.

Gravatar for ahmedokour86@gmail.com

Comment by aokour, Oct 31, 2014 8:35 AM

I'm using the free version, i'm not sure if i can submit a ticket

Gravatar for cbolduc@coveo.com

Comment by Carl Bolduc, Oct 31, 2014 9:16 AM

aokour, this is not a normal behaviour, we we'll get in touch to see what's going on in your logs.

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