Gravatar for esteban.murillo@hp.com

Question by emurillo, Nov 7, 2014 4:42 PM

What can be the cause for a page result to hide or not be found if a term is included to the search?

We have a new document indexed but it is now shown in the results list if an specific term is used.

Example if I search for 'Information Management group' I get a direct hit to the page but if I search 'Information Management group EIM' i get zero hits. Actually this acronym is used multiple times but it yield no results.

I can search for other acronyms or word in the page but this EIM works as some kind of filter.

Thanks.

Gravatar for cbolduc@coveo.com

Comment by Carl Bolduc, Nov 7, 2014 4:46 PM

Does the term EIM actually exist in a document?

Gravatar for esteban.murillo@hp.com

Comment by emurillo, Nov 7, 2014 4:57 PM

Yes the term EIM is used multiple times in the same page and so other acronyms that we are able to search for successfully.

Gravatar for dlavoie@coveo.com

Comment by Daniel Lavoie, Nov 7, 2014 5:34 PM

When you say that you search for 'Information Management Group EIM', do you mean that you search with the quotes ? If so, is EIM occurring next to Information Management Group as a whole ?

Gravatar for esteban.murillo@hp.com

Comment by emurillo, Nov 10, 2014 10:34 AM

With or without quotes makes no difference. If i search for EIM alone i get no results from the search interface or from the index directly.

If i search for the exact phrase in quotes the page is not found. if I remove the term EIM the page gets listed in the resutls

Gravatar for dlavoie@coveo.com

Comment by Daniel Lavoie, Nov 10, 2014 2:11 PM

Following you last comment, I wonder, are you using a thesaurus, that might for example replace EIM with something else ?

1 Reply
Gravatar for esteban.murillo@hp.com

Answer by emurillo, Nov 21, 2014 2:33 PM

We found that the document is indexed but its content is not added to the cache. It turns out a custom postprocesor is failing to process the files so some of the content is not searchable. In this case we opened a support case to fix the postprocesor.

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