What can be the cause for a page result to hide or not be found if a term is included to the search?
We have a new document indexed but it is now shown in the results list if an specific term is used.
Example if I search for 'Information Management group' I get a direct hit to the page but if I search 'Information Management group EIM' i get zero hits. Actually this acronym is used multiple times but it yield no results.
I can search for other acronyms or word in the page but this EIM works as some kind of filter.
We found that the document is indexed but its content is not added to the cache. It turns out a custom postprocesor is failing to process the files so some of the content is not searchable. In this case we opened a support case to fix the postprocesor.