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Question by mjc, Feb 4, 2015 11:24 AM

Error on License Tab - Coveo License upgrade

Wondering if anyone has faced this issue before - I was trying to upgrade coveo license key, Got a an error when I click: Configuration -> License

Catastrophic failure (Exception from HRESULT: 0x8000FFFF (E_UNEXPECTED))

stack trace:

System.Runtime.InteropServices.COMException (0x8000FFFF): Catastrophic failure (Exception from HRESULT: 0x8000FFFF (EUNEXPECTED)) at Coveo.CES.Interops.CESAdmin.LicenseClass.CustomCrawlerLevel(String pCustomCrawlerID) at Coveo.CES.Admin.CesLicense.CustomCrawlerLevel(String pCustomCrawlerID) at Coveo.CES.Web.Admin.Configuration.License.License.OnLoad(EventArgs pArgs) at System.Web.UI.Control.LoadRecursive() at System.Web.UI.Page.ProcessRequestMain(Boolean includeStagesBeforeAsyncPoint, Boolean includeStagesAfterAsyncPoint)

1 Reply
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Answer by Jean-François L'Heureux, Feb 4, 2015 11:33 AM

Yes, we've already saw this error in CES releases prior to September 2014. Upgrading CES to the September 2014 release or newer should fix the problem.

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