Search returns no results
We are using Coveo for Sitecore 7.5 - v 75 3.0 (863). On one of the environments ( multi server 1-CA and 2-CDs ) for one of our production sites - the search returns no results.
When I visit http://[siteurl]/coveo/rest - I see "totalCount":26727 and a lengthy JSON
When I search on site and check developer tool on chrome I see "totalCount":0 in the response.
In my search I am only adding one custom parameter - which I know works on other environments and sites. The custom parameter is a sitecore field which exists on all pages.
Here is the query:
aq:((@syssource==("Coveowebindex - snf-sc-prod-ca1-EMSPRODCA1") NOT @ftemplateid43987==("adb6ca4f-03ef-4f47-b9ac-9ce2ba53ff97","fe5dd826-48c6-436d-b87a-7c4210c7413b"))) (@fbrand43987==EMSHome) cq:(@flanguage43987=="en" @fz95xlatestversion43987=="1")
Is there anything else I can check? Can I mimic this search on CES server ? ( The custom param is fbrand43987)
You can use the Index Browser in the CES Admin Tool (Content > Index Browser) to try the query. If the query returns results in the Index Browser, but not in Sitecore, it may be a permission issue. If the query returns no results in the Index Browser, it would look like a query issue.
I hope this helps.