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Question by ladanvelir, May 12, 2015 11:48 AM

Error with Live indexing


we are seeing an error when publishing something in sitecore . either a new item or a change to an existing item. here is the error we see

Exception of type 'Coveo.CES.CustomCrawlers.CrawlerStopRefreshException' was thrown.

the changes are not being picked up by coveo index and live indexing is aborted after this error

anyone has seen this before? any suggestions?

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Answer by Jean-François L'Heureux, May 12, 2015 11:58 AM


Is it possible that you've reached the maximum number of allowed documents of your CES license? You may have a warning in the CES logs (The program has reached the maximum number of documents allowed. Cannot add any more documents).

I think this crawler stop exception occurs when the limit is reached.

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Comment by ladanvelir, May 12, 2015 12:30 PM

Thanks alot. this resolved our problem!

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