CES License downgrade to Free-edition issue
We originally installed Coveo for Sitecore with a trial enterprise license in order to evaluate the additional features. After the trial license expired we have replaced with a free edition license. After following all the required steps plus running a repair of the CES installation, restarting services and complete index rebuilds the Coveo Admin tool still redirects to the License has expired page.
When CES have a license and the licensee name do not match the free edition licensee name, Coveo for Sitecore doesn't change the CES license.
To get rid of the old expired CES license, you must delete it on the file system (be sure to backup it just in case).
To clear the CES license, follow these steps:
- Stop the CES Service (there's a shortcut for this in the start menu).
- Delete the C:\Program Files\Coveo Enterprise Search 7\Doc\Instance\License.txt file.
- Start the CES Service (there's a shortcut for this in the start menu).