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Question by abates100, Jun 19, 2015 10:48 AM

CES License downgrade to Free-edition issue

We originally installed Coveo for Sitecore with a trial enterprise license in order to evaluate the additional features. After the trial license expired we have replaced with a free edition license. After following all the required steps plus running a repair of the CES installation, restarting services and complete index rebuilds the Coveo Admin tool still redirects to the License has expired page.

Any ideas?

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Answer by Jean-François L'Heureux, Jun 19, 2015 11:29 AM

When CES have a license and the licensee name do not match the free edition licensee name, Coveo for Sitecore doesn't change the CES license.

To get rid of the old expired CES license, you must delete it on the file system (be sure to backup it just in case).

To clear the CES license, follow these steps:

  1. Stop the CES Service (there's a shortcut for this in the start menu).
  2. Delete the C:\Program Files\Coveo Enterprise Search 7\Doc\Instance\License.txt file.
  3. Start the CES Service (there's a shortcut for this in the start menu).
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Comment by abates100, Jun 19, 2015 11:52 AM

I followed your steps but still had a COM error in the Admin service so I repeated the update license process.

  1. Update license in Sitecore
  2. Restarted server
  3. Re-indexed items in the site tree.

we are back in business. Thanks!

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Comment by Jean-François L'Heureux, Jun 19, 2015 12:05 PM

You did the good thing. Coveo for Sitecore synchronize the CES license before each indexing operation. You had to reindex at least 1 item to synchronize the CES license.

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