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Question by benlutz, Jul 16, 2015 5:24 PM

Cannot open CES Administration Tool

I'm having the same issue as

I can access /sitecore%20modules/Web/Coveo/Admin/CoveoDiagnosticPage.aspx?sc_lang=en and even the configuration popup. The diagnostic page shows that everything is working but the Coveo Security Provider and the RabbitMQ service.

If I try to go to Configuration/InitialSetup/InitialSetup.aspx I get the exact same error as OP. I'm using the exact same license as a working instance and really feel like my setup is completely vanilla. Has there been any resolution on this since this was posted? I'm very stumped.

Other info: I don't see anything that sticks out in ProcessMonitior. I've moved the Coveo Enterprise Search app from port 8081 to 8083 because of a conflict. I've only done that in IIS and haven't been able to determine if I need to change it anywhere else.

Let me know if you have any ideas.

Thanks, Ben

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Answer by Jean-François L'Heureux, Jul 16, 2015 5:55 PM

I think you may have a license setup in Coveo Enterprise Search (CES) but it turns out to be invalid. Is it possible that you installed CES 7 on a machine that had an old version of CES in the past? Uninstalling CES does not remove the CES license from the file system.

To clear the CES license and synchronize a working license in CES, follow these steps:

  1. Stop the CES Service (there's a shortcut for this in the start menu).
  2. Delete the C:\Program Files\Coveo Enterprise Search 7\Doc\Instance\License.txt file.
  3. Start the CES Service (there's a shortcut for this in the start menu).
  4. Execute the "iisreset" command in a command prompt to reset the Sitecore search provider module.
  5. Connect to the Sitecore admin. This will set the default free edition license in CES.
  6. Rebuild your Sitecore indexes (Control Panel > Indexing > Indexing Manager). If you have a support plan or an Enterprise edition, it will set your own license in CES instead of the default free edition license.
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Comment by benlutz, Jul 29, 2015 1:19 PM

While I was installing the Coveo on a new system, I think restarting the services and an IIS reset did the trick. I'd suggest anyone else with this problem to do the same, and possibly try a restart if that's not working. Thanks for the reply

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