CoveoAttachToCase - Configuration Questions
I have few questions on the CoveoAttachToCase -
- Is there a way to configure it to store the attachments inside a custom object in our salesforce org?
- Once the article is attached to a case, is the button hidden from user view for that specific article?
The attachments are stored in a custom Salesforce object (included in the Coveo package) named AttachedResult. You can add it to your case view if you want. When you attach a Salesforce KB Article to a case, the article is also saved in the Salesforce CaseArticle object.
Once the article is attached to a case, the "Attach" button will now display "Detach" to allow the user the detach the article from the case.