Coveo Attach to Case Functionality
I have few questions on Coveo [Attach to Case] functionality.
In the new Coveo version, any content type(Ideas, Answers, Known Issues and Knowledge Articles) attached to case is stored in AtatchedResult Object. My question is how to get the content type of the result attached to a Case.
If we know the content type, is it possible to query from Coveo Object(Ideas, Articles, Answers etc) to get additional data of the result attached.
The content type is not stored inside the AttachedResult object, but it's possible to query Coveo to get more info on those results. Inside the AttachedResult object there's a field called UriHash. You can use that value to uniquely identify document inside Coveo's index.
With that value, you can then build a query that looks like @sysurihash='IKaZ99H1YZjP1O1y' to get additional data on a specific document.