Gravatar for hanen.jomaa0@gmail.com

Question by hanenj, Dec 2, 2015 3:32 AM

Quick view

HI everyone,

please I have a problem when I search document with coveo, for some document I don't have the link Quick View, and when I want to open the document I have the message "This document doesn't have an html version available"

fo my serach I use browser IE11 and firefox and I have the same result

can you help me plese

thx

1 Reply
Gravatar for mlaporte@coveo.com

Answer by Martin Laporte, Dec 2, 2015 3:39 AM

This can happen for many reason. One of the most common pitfall is when encountering PDF files that have a special flag set telling that no software should allow copying content from the file. In this case we cannot generate a quick view for those document (for legal reasons). Othewise, you should have a look at your log files when indexing to see if any problem was reported while indexing those specific files.

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