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Question by Daniel Reedy, Dec 17, 2015 6:07 PM

The license is invalid

I had a local installation of Sitecore 7.2 + Coveo 3.0 March 2015 (patch #995). Indexing & searching was working fine. I updated to the following software level:

  • Coveo Enterprise Search 7.0 x64 (8047)
  • Coveo Search API 8.0.893 - Coveo for Sitecore 72 3.0 (1188)

After a few attempts, I got a clean install. The Diagnostics page indicates success/green lights for everything except "Coveo Security Provider".

I noticed near the end of the upgrade an advisory that Support has expired. I assume that refers to the free dev site, because we have an ongoing support contract with Coveo.

In any case, CES Admin won't get past the license prompt, and the log contains several "The license is invalid" events. Oh, and indexing fails fast with the same message.

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Comment by Jean-François L'Heureux, Dec 18, 2015 9:41 AM

Can you tell me what level was your Coveo for Sitecore license? Free with Bronze, Silver, Gold support plan? Pro? Enterprise?

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Comment by Daniel Reedy, Dec 18, 2015 12:25 PM

We think it is bronze level, and it must be an enterprise plan, because we have 8 licenses. fwiw, we bought it through Sitecore.

Having said that, my immediate concern is getting my local dev install working. I was under the impression that I was using a free license… so I'm not sure why it would expire, or how to renew it.

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Comment by Jean-François L'Heureux, Dec 18, 2015 4:34 PM

It's hard to tell what's the problem with that level of detail. I suggest you open a support ticket. Link this question in your ticket description.

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Comment by Daniel Reedy, Dec 18, 2015 5:22 PM

ok, thanks.

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Comment by Simon, Dec 22, 2015 1:31 PM

This issue is now handled by Coveo support

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