Gravatar for josh.vohs@vml.com

Question by jvohs5, Jan 8, 2016 11:40 AM

CES Service Crashing - BinaryStreamGetEOFException

The system that hosts a dev environment recently hung and had to be manually rebooted. Since the manually restart, the CES 7 service will not stay running. The service starts, then immediately shuts down.

212319071860097341|IMPORTANT|2016-01-08|09:57:40|0|Coveo Enterprise Search version 7.0.7914.0.|||
212319071860097342|IMPORTANT|2016-01-08|09:57:40|0|Using MemPoolMT + runtime version 2.6 memory allocator.|||
212319071860097343|IMPORTANT|2016-01-08|09:57:40|0|Loading the configuration from C:\_SITES\devsite\Data\Coveo\Config\config.bin.|||
212319071860097344|WARNING|2016-01-08|09:57:40|0|The mail alert system is not properly configured.|||
212319071860097345|IMPORTANT|2016-01-08|09:57:40|0|Starting the instance: default|||
212319071860097346|NORMAL|2016-01-08|09:57:45|0|Starting the mirror Default.|||
212319071860097346|NORMAL|2016-01-08|09:57:45|0.015|Default on localhost mirror is started.|||
212319071860097347|NORMAL|2016-01-08|09:57:45|0|Starting the slice Default on localhost.|||
212319071860097347|NORMAL|2016-01-08|09:57:45|0.016|Default slice started on localhost.|||
212319071860097349|NORMAL|2016-01-08|09:57:45|0|Proceeding with recovery|||
212319071860097350|ERROR|2016-01-08|09:57:45|0|class CGL::BinaryStreamGetEOFException|||
212319071860097351|IMPORTANT|2016-01-08|09:57:45|0|Stopping the instance: default|||
212319071860097352|NORMAL|2016-01-08|09:57:45|0|Shutting down the crawlers.|||
212319071860097352|NORMAL|2016-01-08|09:57:45|0|The crawlers are stopped.|||
212319071860097353|NORMAL|2016-01-08|09:57:45|0|Shutting down the converters.|||
212319071860097353|NORMAL|2016-01-08|09:57:45|0|The converters are stopped.|||
212319071860097354|NORMAL|2016-01-08|09:57:45|0|Shutting down the indexes.|||
212319071860097354|NORMAL|2016-01-08|09:57:47|2.64|All indexes are stopped.|||
212319071860097355|IMPORTANT|2016-01-08|09:57:47|0|The instance is stopped.|||

Event viewer shows a Service Control Manager error: The Coveo Enterprise Search 7 x64 service terminated with the following service-specific error: The operation completed successfully.

CES also logs "class CGL::BinaryStreamGetEOFException" in the application log in Event Viewer.

This is a Coveo for Sitecore installation if it matters. I've ran a repair on CES, but it didn't change anything. The error leads me to believe it has something to do with a corrupt file. I'm willing to delete the index files and starting over if that may solve the problem. Just not sure about how to go about doing so.

Gravatar for jflheureux@coveo.com

Comment by Jean-François L'Heureux, Jan 8, 2016 12:38 PM

Hi Josh,

Your post is not really a question. It is more a crash of the system. You should fill a support case instead to get help from the Coveo support team to recover from this crash.

https://coveocommunity.force.com/s/support

Thanks

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Gravatar for josh.vohs@vml.com

Answer by jvohs5, Jan 8, 2016 1:21 PM

Thank you.

Just in case this question is helpful to anyone else, I was able to get the service started by renaming the Coveo Index Path (where settings/indexes are stored) to .old, which forced the service to recreate it. Of course all my indexes, etc, were gone, but it got my dev environment working again.

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