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Question by sivaji, Feb 25, 2016 9:50 AM

Coveo is throwing Address not found exception

I am trying to rebuild my index and got the below exception

09:33:14 AM    The source "X" from collection WebCrawlerCollection was rebuilt. (0 seconds)            
ERROR    09:33:14 AM class Merlin::InvalidStartingAddressException: The source could not be refreshed: at least one invalid address was found.               
ERROR    09:33:14 AM Invalid starting address: http://mysite.com/ ((404 : Not found) class CGLNetwork::NetworkFileNotFoundException: http://mysite.com/ (404))               
ERROR    09:31:13 AM class Merlin::InvalidStartingAddressException: The source could not be refreshed: at least one invalid address was found.

i am able to browse my website from coveo box. Not sure what could be the reason for 404

Gravatar for slangevin@coveo.com

Comment by Simon, Feb 25, 2016 10:00 AM

Hum… this is pretty straightforward, I don't think we can do anything on the forum. Would it be possible to open a case with support? https://coveocommunity.force.com/s/support

Cheers,
Simon

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Comment by Will Rolloff, Nov 7, 2016 2:38 PM

Was a resolution found for this? I am experiencing the same issue. The website loads in a browser on the server, but the web crawler fails.

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Comment by Will Rolloff, Nov 7, 2016 3:00 PM

I found a resolution. A proxy service was setup when logged into the server for the service account. That is why it worked in the browser. I added the same proxy configuration on the Web Connector and it started working.

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