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Question by Serge Lapointe, Feb 26, 2016 1:32 PM

Faulting application name: Coveo.DiagnosticTool.Client.exe, version:, time stamp: 0x563cd56a

After upgrading to Coveo Enterprise Search 7.0 x64 (8047)

I looked at the eventviewer and saw the following error:

Faulting application name: Coveo.DiagnosticTool.Client.exe, version:, time stamp: 0x563cd56a
Faulting module name: KERNELBASE.dll, version: 6.3.9600.17278, time stamp: 0x53eebf2e
Exception code: 0xe0434352
Fault offset: 0x000000000000606c
Faulting process id: 0x169c
Faulting application start time: 0x01d170a4a0154022
Faulting application path: C:\Program Files\Coveo Enterprise Search 7\Bin\Coveo.DiagnosticTool.Client.exe
Faulting module path: C:\Windows\system32\KERNELBASE.dll
Report Id: de6fccf3-dc97-11e5-80d1-000d3a11ca7c
Faulting package full name: 
Faulting package-relative application ID: 
Do you have any idea of why I'm getting this error.
I can provide more logs found in C:\Program Files\Coveo Enterprise Search 7\Bin\CoveoDiagnosticToolService.log
2016-02-26 09:44:20,044 [4] INFO  Coveo.DiagnosticTool.Client.Service.Service Trying to start the DiagnosticTool process
2016-02-26 09:44:20,153 [4] INFO  Coveo.DiagnosticTool.Client.Service.Service Download the Coveo Diagnostic Tool package or update if necessary. The package should be at: Coveo.DiagnosticTool.Client.exe
2016-02-26 09:44:20,153 [4] INFO  Coveo.DiagnosticTool.Client.Service.Service Status of the update request: 
2016-02-26 09:44:20,872 [4] INFO  Coveo.DiagnosticTool.Client.Service.Service A command was received: AT


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Answer by llaberge, Feb 26, 2016 3:30 PM

Hi sergelapointe,

That is indeed strange. Normally there shouldn't be any failures in the event viewer about the diagnostic tool.

I would ask you to contact Coveo's customer support and provide as much information as you can. If you could please provide the "CoveoDiagnosticToolService.log" that you have found in "C:\Program Files\Coveo Enterprise Search 7\Bin\". Also I would ask that you include the "config.json" and the "CoveoDiagnosticTool.log" located in "C:\Program Files\Coveo Enterprise Search 7\Diagnostic Tool".

Once this is done I can review the logs to try and better understand whats going on.

Thank you

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