Insight Panel Filter Expression to match Cases Related to a Product
I am trying to add a Filter Expression in the insight panel to fetch results with cases that share the same product as follows:
I am unable to fetch the Product field from the description to filter my queries, Or should I be doing this somewhere else? (For Ex. Customize the Insight Panel through the Visual Force page setup)
Contextual fields like this are not available in the filter expressions for tabs. There is a separate component that you can insert in the page (Contextual Query I think) that allows doing this. If you want to have the expression active only for a particular tab, simply arrange for this component to be enabled only in that tab.