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Question by vineethmaniyath, Mar 25, 2016 7:37 AM

Search not working properly on one of the CD servers

Hi We are using coveo search for our public facing website. we have 2 cd servers. Search is configured on tree basis. In one of the cd server search is giving result of other trees also. I am new to coveo and how this can be fixed? Thanks in advance Vineeth

Gravatar for jflheureux@coveo.com

Comment by Jean-François L'Heureux, Mar 25, 2016 8:24 AM

You will need to give us more details about your "tree basis" configuration because I don't know what it really means.

I recommend you to carefully read those installation guides to understand how to deploy Coveo for Sitecore in a multi-server environment first. Ensure you have done all the steps.

  • https://developers.coveo.com/display/SitecoreV3/Installing+Coveo+for+Sitecore
  • https://developers.coveo.com/display/SitecoreV3/Installing+Coveo+for+Sitecore+in+a+CM+or+CD+Configuration
  • https://developers.coveo.com/display/SitecoreV3/Setting+Up+Coveo+for+Sitecore+in+a+Remote+Server+Configuration

Configuration problem like this one are really hard to troubleshoot on a Q&A website like this one as you cannot upload files. May I recommend you to open a support ticket instead: https://coveocommunity.force.com/s/support

1 Reply
Gravatar for sbelzile@coveo.com

Answer by Sébastien Belzile, Mar 25, 2016 8:20 AM

Start by looking at the queries:

  1. Open the Administration Console.
  2. Query the index with the search page delivered by your CM.
  3. Query the index with the search page delivered by your CD.

Are both queries the same? If not, your search pages may not be the same: there might be a rule missing on your CD. Try to republish your search page item.

Gravatar for vineeth.maniyath@ge.com

Comment by vineethmaniyath, May 19, 2016 10:08 AM

Hi , Thanks for the support. Actually coveo collection mentioned in one CD server configuration was wrong and hence it was returning all websites on that search. Now I want to add a new website which belongs to same sitecore (content in same tree, but we access it with different url in live) . I want to add coveo collection for this. I followed the documents to add source and collections. But the final output is after rebuild it does not have any indexed documents , everything is shown as zero. Anything specific we need to add here? I know this is question which will be unclear without understanding my site setup. Still any suggetions or advise? Thanks in Advance Vineeth

Gravatar for jflheureux@coveo.com

Comment by Jean-François L'Heureux, May 19, 2016 10:28 AM

Hi Vineeth,

Please don't ask 2 questions in the same thread. I moved your new question to a separate thread. Please continue the discussion for it there: https://answers.coveo.com/questions/6418/configure-coveo-search-on-a-new-sitecore-site-in-the-same-sitecore-instance

Thank you for your collaboration to keep things clean and organized.

Jeff

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