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Question by Jim Shea, Apr 8, 2016 6:39 PM

Coveo Enterprise Search - Index Browser Freezes

I am experiencing an issue in the Index Browser in CES Administration when I click on details for an item the console freezes. The only way to recover is to reboot the server. Do you have any suggestions on how to troubleshoot this issue?

My Coveo/Sitecore installation is as follows: Coveo Enterprise Search 7.0 x64 Build 7814, Coveo Search API 8.0.568, Coveo for Sitecore 3.0 Build 1084, Sitecore 8 update 4

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Comment by Simon, Apr 8, 2016 9:46 PM

Sitecore 8 update 4 is not supported yet. Actually, we are still testing update 2 at the moment. Do you have the same issue with a source indexing an older Sitecore (if you have an older Sitecore to test of course)

Now the Index Browser freezing is not easy to troubleshoot on a forum, since it would mostly imply dumping the Coveo Service and analyse the dumps. Support could do that for you so I would suggest to contact support.

Gravatar for jim.shea@alpa.org

Comment by Jim Shea, Apr 9, 2016 11:10 AM

Hi Simon,

I'm a bit confused by your answer - hasn't SiteCore 8.0 update 4 been supported since Aug 2015? How do I create the dump file? Thanks.

Jim

Gravatar for slangevin@coveo.com

Comment by Simon, Apr 11, 2016 9:23 AM

Hi Jim, you are totally correct, I read quickly and saw 8.1, not 8.0, appologies.

For the dump file, look in the bin folder of Coveo:

\Program Files\Coveo Enterprise Search 7\Bin

You should see a .exe called CGLDump7. It gives you several options if you run it in command line, I would suggest:

CGLDUMP7.exe -n CESService7.exe -d -o "The path I want to send the dumps"

In this case, I am dumping the CESService7.exe process, but you might want to look at task manager for other possible processes. Usually, you will also see CESConverter7.exe , CESCustomCrawlers7.exe. You might want to dump them as well, especially if the CPU/RAM consumption is higher than normal. You can dump them at the same time using semicolon between them.

You have to do this DURING the freeze, doing it before and after will probably tell nothing. Also, it is highly recommended to do several of them in succession in order to show a progression. You can run the command line multiple time or use a batch file.

Once you have the files, send them to support.

Again, apologies for the mistake in my first comment.
Cheers,
Simon

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