Top Contributors-case deflection
Hi, I am a new admin to coveo. I saw an interesting dahsboard on page 8 of this report: http://www.coveo.com/-/media/Files/WhitePapers/TSIA-and-Coveo-KM_Leveraging-Analytics-to-Boost-KM-Success.ashx I was especially interested in the 'Top Contributors-Case Deflection' card but the article does not give an example of the report (how it was built). When I search in Google for any coveo report tutorials, I do not find any. Does anyone know where to find example cards/dashboards? If not, could someone please let me know some hints on how to create the one 'Top Contributors' card? Thanks,
In this case, the custom metadata would be the author of the document clicked.
So if you have a case creation panel leveraging Coveo (case deflection) and a user clicks on a document instead of creating a case, grab the author of the clicked document and send it as a custom event.
From there, you can create your custom dimension based on that received metadata: https://onlinehelp.coveo.com/en/cloud/creatingandmanagingdimensionsoncustommetadata.htm
Once you have that dimension, use it to build your custom card.