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Question by homeseal, Jun 30, 2016 11:11 AM

Top Contributors-case deflection

Hi, I am a new admin to coveo. I saw an interesting dahsboard on page 8 of this report: http://www.coveo.com/-/media/Files/WhitePapers/TSIA-and-Coveo-KM_Leveraging-Analytics-to-Boost-KM-Success.ashx I was especially interested in the 'Top Contributors-Case Deflection' card but the article does not give an example of the report (how it was built). When I search in Google for any coveo report tutorials, I do not find any. Does anyone know where to find example cards/dashboards? If not, could someone please let me know some hints on how to create the one 'Top Contributors' card? Thanks,

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Gravatar for slangevin@coveo.com

Answer by Simon, Jun 30, 2016 5:20 PM

Hi,

You can send any time of metadata from the Coveo JavaScript UI : https://developers.coveo.com/display/public/JsSearchV1/Sending+Custom+Analytics+Events

In this case, the custom metadata would be the author of the document clicked.

So if you have a case creation panel leveraging Coveo (case deflection) and a user clicks on a document instead of creating a case, grab the author of the clicked document and send it as a custom event.

From there, you can create your custom dimension based on that received metadata: https://onlinehelp.coveo.com/en/cloud/creatingandmanagingdimensionsoncustommetadata.htm

Once you have that dimension, use it to build your custom card.

Cheers,
Simon

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