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Question by anil, Sep 23, 2016 9:03 AM

An error occurred after upgrading coveo 3.0 to Coveo 4.0

Hi All,

We are upgrading Coveo 3.0 Apr 2015 to Coveo 4.0 july 2016. After updradiation was completed, when we run the website it was going to error page. but there is no error message was appearing.

1) we did configuration changes in coveo.searchprovider.custom.config 2) we did configuration changes in coveo.rest.custom.config

we need to do any changes in other places. pls help on this 1) ces is running fine 2)coveo diagnostics page running fine

Thanks in Advance

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Comment by Dominic Berube, Sep 23, 2016 9:20 AM

Hi Kumar,

Have you followed all the upgrade steps from 3.0 April 2015 to July 2016 and then 3.0 to 4.0?

Can you look at the log files if there is any Coveo for Sitecore error?

Dom

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Comment by anil, Sep 23, 2016 9:47 AM

Hi Dom,

i checked log file there no coveo related error. but while we are configuring we didn't provide is it give any problem

Thanks

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Comment by Dominic Berube, Sep 26, 2016 8:24 AM

What do you mean when you say: When we run the website it was going to error page, but there is no error message? Can you be more specific or post a screenshot?

Thanks

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