Disabling Usage analytics in coveo for sitecore
We have placed our servers in more secured space in our infrastructure we don't have outbound access to platform.cloud.coveo.com. Eventually coveo is failing to get license details and search token. Is there any way we can use coveo without making calls to platform.cloud.coveo.com? I am wondering why we have to pull license from cloud as we have already license.xml file?
I assume you are using Coveo for Sitecore 4.0.
The coveolicense.xml file is maintained by the process that gets the Coveo for Sitecore license from platform.cloud.coveo.com to keep a local copy.
Having no access to platform.cloud.coveo.com means your Sitecore instance will be unable to fetch the license, unable to send queries to a Coveo Cloud index, and unable to send Coveo Usage Analytics to Coveo Cloud. You should really add a firewall rule to allow outbound connection: https://onlinehelp.coveo.com/en/cloud/coveocloudv1platformipaddressesto_whitelist.htm
If that is not possible, Coveo Usage Analytics can be disabled on the Coveo Search component options by unchecking "Enable Coveo Usage Analytics": https://developers.coveo.com/display/SitecoreV4/Configuring+the+Analytics+Component