Turn on Quotes with Syntax off
We would like to enable quotes in queries, so that agents and customers can search for exact phrases, however we do not want any other syntax turned on as it interferes with other search strings like software error messages that include syntax characters.
Is this possible? We've been told it is not possible, I'm not satisfied with that answer, as it makes it impossible to find content that contains an exact phrase when syntax is turned off.
Yup, we had this comment from several customers, in fact it's pretty much a consensus, so by end-of-January, we will adjust the behavior of "no syntax mode" to have exact phrases recognized & matched as they would when full query syntax is enabled.