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Question by Neil Kostecki, Nov 23, 2016 9:47 AM

Turn on Quotes with Syntax off

We would like to enable quotes in queries, so that agents and customers can search for exact phrases, however we do not want any other syntax turned on as it interferes with other search strings like software error messages that include syntax characters.

Basically this…


Is this possible? We've been told it is not possible, I'm not satisfied with that answer, as it makes it impossible to find content that contains an exact phrase when syntax is turned off.

Any ideas?

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Answer by Martin Laporte, Nov 23, 2016 11:46 AM

Yup, we had this comment from several customers, in fact it's pretty much a consensus, so by end-of-January, we will adjust the behavior of "no syntax mode" to have exact phrases recognized & matched as they would when full query syntax is enabled.

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Comment by Neil Kostecki, Nov 23, 2016 12:04 PM

Thanks for this info. That's great news!

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