No items in Content Browser while Source has 7,000+ items
Hi, I am new to Coveo and just got started on my first Coveo cloud installation. The problem I got is that after build my index for the first time I got 7,000+ items in the source but nothing in the content browser thus nothing in my search result.
And here is the log during the initial indexing:
ManagedPoolThread #1 14:54:46 INFO [Rebuilding source "Coveo_index"] Waiting for documents to be searchable... ManagedPoolThread #1 14:54:46 INFO [Rebuilding source "Coveo_index"] Committed documents: 0 / 7652 ManagedPoolThread #1 15:02:17 WARN [Rebuilding source "Coveo_index"] Inactivity timeout expired. Not all documents were committed in the allotted time (00:05:00). This might be due to the Coveo Cloud being unable to connect to the Sitecore instance. ManagedPoolThread #1 15:02:17 INFO [Rebuilding source "Coveo_index"] Documents are searchable. ManagedPoolThread #1 15:02:18 INFO [Rebuilding source "Coveo_index"] Rebuild finished.
I searched all over the internet and coveo forum but found nothing. Do anyone have any idea on how to fix it?
Which version (4.0.?) of Coveo for Sitecore are you using?
If you are not on 4.0.450 or 4.0.704 and you have documents that are not accessible by an anonymous user, your Sitecore instance needs to be reachable from the outside so the Sitecore securities can be expanded.
If you go to the Coveo Cloud Platform admin console and click on the Security Identities menu item on the left, you should see a Sitecore Security Provider for [YOUR INSTANCE NAME]. If you see Identities in error, it's probably because the Cloud Platform can't reach your Sitecore instance and why your documents are not visible.
You can also select your source and Open in Content Browser, click the (…) button at top-right corner and Preferences, you will see an option called View all content. This option allows you to see all the content, even the documents that are secured.