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Question by Lipika Brahma, Dec 16, 2016 10:40 AM

Where is the value for the dimension "Country" gets pulled from ?

A customer reported that the country dimension isn't pulling the correct information. So I wanted to understand where is the value for the dimension grabbed from ? Is it from the IP address? alt text

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Gravatar for dberube@coveo.com

Answer by Dominic Berube, Dec 16, 2016 10:44 AM

Hi,

Yes, the Country and City are calculated based on the IP address.

Are you using Coveo for Sitecore or another product?

Dom

Gravatar for lbrahma@coveo.com

Comment by Lipika Brahma, Dec 16, 2016 11:50 AM

This is Coveo for Salesforce. [Agent Insight Panel] . Does it change based on the product ?

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