Tracking star ratings events in analytics
Is there an OOTB capability for seeing/tracking the events where a user has clicked on the star ratings for an item in the search results? I have a customer that would like to have a report on low- adn high-rated content by users for some targeted communication but we cannot find anything in the documentation that indicates how to track and measure these events.
What you are looking for is most likely Custom Events. You can follow this page here to see how to send custom events using the
coveo-search-ui framework. This way, you could detect a click on a
Star and log the value in an event sent to the analytics.
There is also the coveo.analytics module that can be used as a standalone logger, meaning you can log events even if you are on a page that does not contain a CoveoSearchInterface.
Hope this helps!