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Question by tmcmillan99, Mar 1, 2017 10:41 AM

Indexing error with Saleforce sources

We have a Salesforce collection set up that contains 16-17 sources. Four of those sources are getting the following error: Error with ID 'SALESFORCEMETADATADOWNLOAD_ERROR': Failed to list profiles.

The error happens on a refresh or rebuild. The other Salesforce sources are working correctly. I am not sure what's causing the error and any suggestions on how to troubleshoot would be greatly appreciated.

Thanks, Terry McMillan PDI

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Comment by gminero, Mar 2, 2017 12:06 AM

Hi Terry, please let us know if you are still encountering any setbacks. thanks!

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Comment by gminero, Mar 3, 2017 2:53 PM

Hi Terry, were you able to validate the suggestion below?

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Gravatar for maveilleux@coveo.com

Answer by maveilleux, Mar 1, 2017 11:00 AM

Can you make sure the identity used to crawl has the Modify all Data in Salesforce. You can also check our documentation about it.

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