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Question by jpdery, May 25, 2017 7:27 PM

Why Case Facets values not populated by default

CoveoCloudV2, Salesforce connector, indexing Cases.

CoveoForSalesforceV2 (2.41): added new Tab offered to me "SalesforceCases"

Why are all facets Status, Priority, Account and Owner are empty, even if all Case records do have values for them? Wouldnt that work by default?

1 Reply
Gravatar for erocheleau@coveo.com

Answer by Etienne, May 25, 2017 8:37 PM

The fields changed name in V2.
Change the @sfcasestatus to @sfstatus
same for the others, basically remove `case` in the field names of the facets.

It will be fixed in an upcoming release of the search-ui.

Gravatar for jpdery@coveo.com

Comment by jpdery, May 26, 2017 8:32 PM

I was able to modify my facets to use proper fields.

I also had to activate Facet option on some of those fields

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