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Question by soliel, Aug 15, 2017 1:34 PM

Coveo runs on AWS, does AWS have any option to access the data you index? (Salesforce, Express)

Can AWS see what's happening or can the data be accessed through AWS

This is for Coveo for Salesforce

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Answer by soliel, Aug 15, 2017 7:51 PM

Within Express, the index lives within Salesforce and therefore what is indexed is not on AWS.

However, this varies when looking at the Pro or Enterprise Models (Then we host in AWS) however this info is encrypted. Coveo Customer data is isolated at storage and machine level. A Coveo index is created on a different machine for each customer (single-tenant) and encrypted using unique keys.

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