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Question by Thandava Phani Kumar, Feb 10, 2018 3:42 AM

What is meant by case creation in event type ?

What is meant by case creation in event type?

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Gravatar for erocheleau@coveo.com

Answer by Etienne, Feb 10, 2018 5:21 AM

If you are talking about the type of a custom event sent to our usage analytics, the "case creation" event type would be when a user clicks on the Submit case button in our Case Creation component as part of our Coveo for Salesforce integration package:

https://developers.coveo.com/display/SalesforceV2/CaseCreation+Component

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