Gravatar for long_n_truong@fanniemae.com

Question by vlovlo, Mar 5, 2018 3:36 PM

Search by Knowledge metada - result link to wrong place

I am trialing Coveo for Salesforce in Lightning Community. I am doing the facet using custom fields on the Knowledge_kav object like suggested here: https://developers.coveo.com/display/public/SalesforceV2/Using+Data+Categories+in+Knowledge+Articles;jsessionid=08C73E85A040E0F0632704BA0C4EEE4F

This worked for me. HOWEVER< the result link takes me to the classic view of editing the Knowledge Article field (Screenshot 1)

BUT I want to see the KnowledgeArticleVersion layout: (screenhot2).

How can I do this?

1 Reply
Gravatar for gminero@coveo.com

Answer by gminero, Mar 5, 2018 3:49 PM

It is possible that in your result template you are using the ResultLink Component instead of the SalesforceResultLink component, which might explain why you are redirected to the record in Classic, instead of the lightning community record view.

Enter the Component Edit mode (of your Coveo Community Search page) and hover over your result layout, edit it, and under the Layout Options, ensure you are using the Salesforce Result Link

Gravatar for long_n_truong@fanniemae.com

Comment by vlovlo, Mar 5, 2018 4:10 PM

Thanks!

Since it took me a while to find it, here is the field for other people's reference:

Gravatar for kajal.jalan@appirio.com

Comment by kajal.jalan@appirio.com, Jul 13, 2018 10:08 AM

Hi @gminero

We are also using coveo in Lightning Community and are trying to accomplish same. But the result link of knowledge is redirecting to classic even though added only salesforce result link on layout.

Any help would be appreciated.

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