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Question by crichard, Mar 13, 2018 6:16 PM

Issues with moving from On-Premises to Cloud

I'm testing a move from Coveo On-Premises to Cloud Pro. I'm using Coveo for Sitecore 4.0.1329.0.

All components work fine with On-Prem.

Using Cloud, anything that uses a Coveo component like Coveo Search Results works fine, but my custom components that query the Coveo index return a The operation has timed out error message on a wildcard. (The query has timed out, after 30 seconds. Context: CGL::TimeOutException: End Advanced Operator on Field: @fz95xfullpath37930).

As we have exceeded the item limit on-prem, I am anxious to move to cloud, but would need some help with this issue before that can happen.

Thank you !

Gravatar for bgarneau@coveo.com

Comment by BGarneau, Mar 13, 2018 6:21 PM

Hi, I'll create a support case to review this with you.

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