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Question by astle, Mar 29, 2018 10:13 AM

An error occurred while trying to get the Coveo Cloud organization information.

Hi,

I am getting the below exceptions, when trying to access the diagnostic page. But in there, all services are up and running but only thing, am not seeing the organization name and ID.

ERROR An error occurred while trying to get the Coveo Cloud organization information. Exception: Coveo.Framework.Utils.Rest.HttpClientException Message: Failed to obtain resource located at 'https://platform.cloud.coveo.com/rest/organizations/myorganization'. See inner exception for details. Source: Coveo.Framework at Coveo.Framework.Utils.Rest.HttpClient.HandleResponseException(WebException p_Exception, String p_Url, Int64 p_CallId) at Coveo.Framework.Utils.Rest.HttpClient.ExecuteRequest(String p_Url, Func`2 p_CreateRequest, Int64 p_CallId) at Coveo.Framework.Utils.Rest.HttpClient.GetRaw(String p_Url) at Coveo.Framework.Utils.Rest.HttpClient.Get(String p_Url) at Coveo.CloudPlatformClientBase.CloudPlatformClient.PerformPlatformCall(String p_HttpMethod, String p_OperationUri, String p_RequestContent) at Coveo.CloudPlatformClientBase.CloudPlatformClient.PerformPlatformCallWithErrorHandling(String p_RequestMethod, String p_RequestUri, String p_RequestContent) at Coveo.CloudPlatformClientBase.CloudPlatformClient.GetOrganization(String p_OrganizationId) at Coveo.SearchProvider.Applications.Admin.CloudOrganizationInformationRetriever.GetOrganizationInformation() at Coveo.SearchProvider.Applications.Admin.CoveoDiagnosticPage.RefreshCurrentCloudOrganization() Nested Exception Exception: System.Net.WebException Message: The underlying connection was closed: An unexpected error occurred on a send. Source: System at System.Net.HttpWebRequest.GetResponse() at Coveo.Framework.Utils.Rest.HttpClient.ExecuteRequest(String p_Url, Func`2 p_CreateRequest, Int64 p_CallId) Nested Exception Exception: System.IO.IOException Message: Authentication failed because the remote party has closed the transport stream. Source: System at System.Net.Security.SslState.StartReadFrame(Byte[] buffer, Int32 readBytes, AsyncProtocolRequest asyncRequest) at System.Net.Security.SslState.StartReceiveBlob(Byte[] buffer, AsyncProtocolRequest asyncRequest) at System.Net.Security.SslState.CheckCompletionBeforeNextReceive(ProtocolToken message, AsyncProtocolRequest asyncRequest) at System.Net.Security.SslState.ForceAuthentication(Boolean receiveFirst, Byte[] buffer, AsyncProtocolRequest asyncRequest) at System.Net.Security.SslState.ProcessAuthentication(LazyAsyncResult lazyResult) at System.Threading.ExecutionContext.RunInternal(ExecutionContext executionContext, ContextCallback callback, Object state, Boolean preserveSyncCtx) at System.Threading.ExecutionContext.Run(ExecutionContext executionContext, ContextCallback callback, Object state, Boolean preserveSyncCtx) at System.Threading.ExecutionContext.Run(ExecutionContext executionContext, ContextCallback callback, Object state) at System.Net.TlsStream.ProcessAuthentication(LazyAsyncResult result) at System.Net.TlsStream.Write(Byte[] buffer, Int32 offset, Int32 size) at System.Net.ConnectStream.WriteHeaders(Boolean async)

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Comment by Jean-François L'Heureux, Mar 29, 2018 11:04 AM

Are you using a Coveo Cloud index or an on-premises CES7 index?

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Comment by François Lachance-Guillemette, Mar 29, 2018 11:33 AM

`Authentication failed because the remote party has closed the transport stream. Source: System at System.Net.Security.SslState.StartReadFrame` looks like an SSL issue.

Support for SSL 3.0 have been removed March 28th, have you checked this compatibility table and this article?

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