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Question by nick emmett, Apr 11, 2018 10:26 AM

Indexing the User in Salesforce Chatter for Community

We index chatter for the discussion element of search in our Salesforce Community - however if we search for a specific user nothing is returned in the results. How do I get this to work?

We have the User ticked as being indexed in the chatter source and the crawler's permissions are set correctly.

1 Reply
Gravatar for mlaporte@coveo.com

Answer by Martin Laporte, Apr 12, 2018 8:01 AM

If I had to bet I'd say there is a filter in your search page that excludes the items in question. If you try searching in the Content Browser in the Coveo Cloud Admin can you see the items?

Gravatar for nemmett@financialforce.com

Comment by nick emmett, Apr 12, 2018 1:41 PM

Hi @Martin Laporte - thanks for your reply - you could very well be right - in Content Browser no User entries come up either. How can I check regarding a filter? Could it be in the tabs I have at the top of the page? The Chatter tab there just seems to bring in FeedItem and FeedComment posts?

Gravatar for nemmett@financialforce.com

Comment by nick emmett, Apr 13, 2018 9:24 AM

OK, so in my Content Browser I searched and it wasn't there - I enabled "Full Access Mode" in the preferences and now I see it there, would that make it available in the community now too? Or just in the content browser?

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