Gravatar for lchandrasekaran@medtouch.com

Question by Lan, Sep 6, 2018 12:59 AM

On the Coveo Diagnostics page getting "Coveo Entreprise Search seems to be unavailable. Please make sure that the service is installed and started."

The Coveo Enterprise service is running using my windows credentials. When I try opening the admin site, I'm getting the below error

Cannot connect to the instance default of Coveo Enterprise Search hosted on localhost port 52800.

Check for following current problems and try again :

  • The Coveo Enterprise Search service may not have been started.
  • You may not have administrator rights.
  • The Coveo Enterprise Search service logon account may have changed.

Tried uninstalling and installing CES again. But I keep getting this error on the Diagnostics page. Can someone help me resolving the issue ?

Gravatar for jflheureux@coveo.com

Comment by Jean-François L'Heureux, Sep 6, 2018 9:15 AM

As I told you yesterday, you changed too many ports and values in your installation for me to follow. At this point you pretty much broke your installation. This site is not for troubleshooting sessions like repairing an installation. Please open a support ticket on https://support.coveo.com/ and send them the links to your questions as context.

Thanks

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