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Question by jpdery, May 9, 2014 9:18 AM

How to get multiple Case InsightPanel in same org

My requirement is that in a Salesforce Console, the Case InsightPanel behave differently for 2 different personas (support agents from two independent product lines, needing to access different information types)

Is it possible to have 2 instances of the Case InsightPanel ?

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Answer by Martin Laporte, May 9, 2014 9:24 AM

Yes, but you'll need a custom Visual Force page. Copy the CoveoPanelForCase page for example, and add a type attribute on the reference to CoveoPanel component. Put any unique value there, and you'll have a distinct config for that panel (tabs and boxes).

Then, using profiles you can customize what users see which custom page.

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Comment by Martin Laporte, May 9, 2014 9:27 AM

(I'm totally stealing Alex's karma here :p)

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