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Question by mayur_gandhi_tp@bmc.com, Oct 9, 2018 6:59 AM

Can we trace the date time when the first Knowledge Article is attached to a case?

We have a component in Salesforce to display Knowledge Articles related to SC Case. We want to capture Date and Time of first Knowledge Article when it was attached to a case.

Also, can we capture other field values to create a report on them?

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