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Question by erkany, Mar 23, 2015 9:27 AM

CES service stops immediately after starting

I left Coveo working Friday on one of our servers and 2 days later I find that Coveo Enterprise Search 7 x64 service is in stopped state.

I start it back - it shows "started" but when I refresh services window it is actually stopped

I followed this page: http://onlinehelp.coveo.com/en/ces/7.0/administrator/coveoplatformtroubleshooting_guide.htm#Service

Used recommended tools and actions with no luck

C:[ces folder]\coredumps is EMPTY

System status tool crashes itself - let alone generate reports for me

Any ideas?

Event viewer Log 1:

Log Name:      Application
Source:        Application Error
Date:          3/23/2015 2:14:07 PM
Event ID:      1000
Task Category: (100)
Level:         Error
Keywords:      Classic
User:          N/A
Computer:      SNF-SC-STG-CA.sanofidc.com
Description:
Faulting application name: Coveo.DiagnosticTool.Client.exe, version: 1.0.95.1, time stamp: 0x545ccc29
Faulting module name: KERNELBASE.dll, version: 6.3.9600.17278, time stamp: 0x53eebf2e
Exception code: 0xe0434352
Fault offset: 0x000000000000606c
Faulting process id: 0xc0c
Faulting application start time: 0x01d065739e802d94
Faulting application path: C:\Program Files\Coveo Enterprise Search 7\Bin\Coveo.DiagnosticTool.Client.exe
Faulting module path: C:\Windows\system32\KERNELBASE.dll
Report Id: ddaeccb9-d166-11e4-80cf-000d3a108b6a
Faulting package full name: 
Faulting package-relative application ID: 
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
  <System>
    <Provider Name="Application Error" />
    <EventID Qualifiers="0">1000</EventID>
    <Level>2</Level>
    <Task>100</Task>
    <Keywords>0x80000000000000</Keywords>
    <TimeCreated SystemTime="2015-03-23T14:14:07.000000000Z" />
    <EventRecordID>533926</EventRecordID>
    <Channel>Application</Channel>
    <Computer>SNF-SC-STG-CA.sanofidc.com</Computer>
    <Security />
  </System>
  <EventData>
    <Data>Coveo.DiagnosticTool.Client.exe</Data>
    <Data>1.0.95.1</Data>
    <Data>545ccc29</Data>
    <Data>KERNELBASE.dll</Data>
    <Data>6.3.9600.17278</Data>
    <Data>53eebf2e</Data>
    <Data>e0434352</Data>
    <Data>000000000000606c</Data>
    <Data>c0c</Data>
    <Data>01d065739e802d94</Data>
    <Data>C:\Program Files\Coveo Enterprise Search 7\Bin\Coveo.DiagnosticTool.Client.exe</Data>
    <Data>C:\Windows\system32\KERNELBASE.dll</Data>
    <Data>ddaeccb9-d166-11e4-80cf-000d3a108b6a</Data>
    <Data>
    </Data>
    <Data>
    </Data>
  </EventData>
</Event>

Event viewer Log 2:

Log Name:      Application
Source:        .NET Runtime
Date:          3/23/2015 2:14:06 PM
Event ID:      1026
Task Category: None
Level:         Error
Keywords:      Classic
User:          N/A
Computer:      SNF-SC-STG-CA.sanofidc.com
Description:
Application: Coveo.DiagnosticTool.Client.exe
Framework Version: v4.0.30319
Description: The process was terminated due to an unhandled exception.
Exception Info: System.ServiceModel.AddressAccessDeniedException
Stack:
   at System.ServiceModel.Channels.TransportManager.Open(System.ServiceModel.Channels.TransportChannelListener)
   at System.ServiceModel.Channels.TransportManagerContainer.Open(System.ServiceModel.Channels.SelectTransportManagersCallback)
   at System.ServiceModel.Channels.HttpChannelListener`1[[System.__Canon, mscorlib, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089]].OnOpen(System.TimeSpan)
   at System.ServiceModel.Channels.CommunicationObject.Open(System.TimeSpan)
   at System.ServiceModel.Dispatcher.ChannelDispatcher.OnOpen(System.TimeSpan)
   at System.ServiceModel.Channels.CommunicationObject.Open(System.TimeSpan)
   at System.ServiceModel.ServiceHostBase.OnOpen(System.TimeSpan)
   at System.ServiceModel.Channels.CommunicationObject.Open(System.TimeSpan)
   at Coveo.DiagnosticTool.Client.DiagnosticToolServiceHost.StartService()
   at Coveo.DiagnosticTool.Client.Program.Main(System.String[])

Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
  <System>
    <Provider Name=".NET Runtime" />
    <EventID Qualifiers="0">1026</EventID>
    <Level>2</Level>
    <Task>0</Task>
    <Keywords>0x80000000000000</Keywords>
    <TimeCreated SystemTime="2015-03-23T14:14:06.000000000Z" />
    <EventRecordID>533925</EventRecordID>
    <Channel>Application</Channel>
    <Computer>SNF-SC-STG-CA.sanofidc.com</Computer>
    <Security />
  </System>
  <EventData>
    <Data>Application: Coveo.DiagnosticTool.Client.exe
Framework Version: v4.0.30319
Description: The process was terminated due to an unhandled exception.
Exception Info: System.ServiceModel.AddressAccessDeniedException
Stack:
   at System.ServiceModel.Channels.TransportManager.Open(System.ServiceModel.Channels.TransportChannelListener)
   at System.ServiceModel.Channels.TransportManagerContainer.Open(System.ServiceModel.Channels.SelectTransportManagersCallback)
   at System.ServiceModel.Channels.HttpChannelListener`1[[System.__Canon, mscorlib, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089]].OnOpen(System.TimeSpan)
   at System.ServiceModel.Channels.CommunicationObject.Open(System.TimeSpan)
   at System.ServiceModel.Dispatcher.ChannelDispatcher.OnOpen(System.TimeSpan)
   at System.ServiceModel.Channels.CommunicationObject.Open(System.TimeSpan)
   at System.ServiceModel.ServiceHostBase.OnOpen(System.TimeSpan)
   at System.ServiceModel.Channels.CommunicationObject.Open(System.TimeSpan)
   at Coveo.DiagnosticTool.Client.DiagnosticToolServiceHost.StartService()
   at Coveo.DiagnosticTool.Client.Program.Main(System.String[])
</Data>
  </EventData>
</Event>
Gravatar for jflheureux@coveo.com

Comment by Jean-François L'Heureux, Mar 23, 2015 10:11 AM

Is there any error in your Windows Event Viewer for Coveo Enterprise Search? That would be the first location I would check to know what happened.

Gravatar for erkan.yildiz@avanade.com

Comment by erkany, Mar 23, 2015 10:16 AM

thank you - updated questions with 2 errors from event viewer

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Comment by erkany, Mar 23, 2015 12:32 PM

Turned out to be a permission issue. Anyone reading this - make sure to make the CES Service account an admin

1 Reply
Gravatar for erkan.yildiz@avanade.com

Answer by erkany, Mar 23, 2015 12:32 PM

Turned out to be a permission issue. Anyone reading this - make sure to make the CES Service account an admin

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