Diagnostic loads shell but just spins
After installing Coveo for Sitecore 82 4.1.286.9, in Sitecore.NET 8.2 (rev. 170728) on my local workstation (confirmed on a dev server as well) and testing the Diagnostics page (/sitecore%20modules/Web/Coveo/Admin/CoveoDiagnosticPage.aspx) I am presented with a shell of page with "Loading..." appearing in all the checks. The page will spin forever until IIS maxes out on memory and restarts.
- /coveo/rest api returns results.
- I have been able to perform an initial index of web
- Coveo admin console shows web index with items
https://docs.coveo.com/en/700/coveo-for-sitecore-v4/troubleshooting-guide---cloud-issues shows only usage of ports 80/443. We have outbound restrictions to only these ports from our workstations. Is there a chance that other ports are being utilized?
What other things can I check to get the diagnostics page to work correctly? I've looked at the logs and while there are a couple things in them, I believe they are unrelated.
A couple things. Are you using an on-premises or cloud setup?
How big is the tested website?
If your site is really big, maybe the *AddTemplatesForIndexedItems* processor could be the culprit. Do you have it activated?
If you do and he is the guilty, an alternative would be replace it by the faster *AddTemplatesWithLayout* processor. More details on here.